TITOLO_FAQS

You can find them on the menu Shop. Choose the products you want and add them to your shopping cart by clicking the "Add to cart”. Once in the shopping cart the products you want to buy, you still have the chance to change your order and check costs and mode of transportation.

PAYMENT METHODS: You can choose to pay with: • Paypal: You can pay directly from your PayPal account or by credit card / prepaid, even if you do not have a PayPal account. • Cards accepted: Visa / Postepay, Mastercard, Paypal Prepaid Card, Discover, American Express, Card Aura.Transazione safe. • Bank Transfer: If you choose this option, the causal appearing on the bank transfer advance must indicate the number and the date of the order, the name and surname of the customer; The transfer must be made in favor of: Sicilcanapa Trade srl IBAN:IT35T0503684471CC1241620851 swift abroad proprit31124 • Cash payment: Right marking + € 3.70 + VAT 22%

METHODS AND SHIPPING COSTS: We ship in all Italy with SDA. FREE DELIVERY FROM € 70.00 OF PURCHASES SHIPPING RATES FOR ORDERS LOWER AMOUNT: FROM 0 TO 3 KG. € 9.52 3 TO 15 KG € 12.20 FROM 15 A 30 KG € 15,25 FROM 30 A 50 KG € 17,69 Your order will be shipped within 1-3 business days on average from the time of order. (In the case of bank transfer we have to wait until the amount is recorded on our account before you can proceed with the shipment of the goods). No deliveries can be done electronically on the ground. For information This email address is being protected from spambots. You need JavaScript enabled to view it. We ship in Europe by UPS. FOREIGN FREE SHIPPING FROM € 150.00 OF PURCHASES THE SHIPPING CHARGES FOR EUROPE VARY ACCORDING TO DESTINATION. Therefore to check the shipping costs in Europe choose the products they want to buy and add them to your shopping cart by clicking the "Buy" button. Proceed with your details, shipping address and choose the payment method. Upon confirmation, the system will charge the shipping costs to the destination of the package, so you can verify the amount. Your order will be shipped within 1-3 business days on average from the time of order. (In the case of bank transfer we have to wait until the amount is recorded on our account before you can proceed with the shipment of the goods). Contact us for help via e-mail on This email address is being protected from spambots. You need JavaScript enabled to view it. Live not far from your company, do I prevent me send the package coming to pick it for myself? POSSIBILITY 'OF WITHDRAWAL DIRECTLY IN STORE C / O OUR OFFICE. Using the option Withdrawal in Store you can pick orders directly at the our operational office in Via Adige 14 / A in Ispica, without paying shipping charges. For the withdrawal you can go in our stores from Monday to Friday from 9:00 to 12:30. ONCE CHOSEN PRODUCTS THAT YOU INTEND TO BUY, TOP RIGHT CLICK ON "VIEW CART" TO COMPLETE THE ORDER. The system automatically calculate shipping costs, but that will 'not just be deducted' selected "withdrawal in store", SO PROCEED "CHECKOUT" SELECT IN MODES OF SHIPPING "WITHDRAWAL IN STORE". Choose a method of payment required IF YOU INTEND TO PAY THE WITHDRAWAL IN STORE, SELECT AS PAYMENT METHOD "PICK UP IN STORE" AND CLICK ON NEXT. After the completion and confirmation of the order will alert you by email Our care of the days and hours in which to come and collect the goods.

1st control: always check in the presence of the carrier that packages are intact. If there are anomalies (breaking - crushing - cartons with holes / wet) affixed to the bulletin courier marked "Withdrawn with reservation" and sign. 2nd control: the opening of the packages, look for cracks of the packages or differences between what was received and turnover, by communicating within 3 days of delivery Sicilcanapa Trade Srl (This email address is being protected from spambots. You need JavaScript enabled to view it.) For damaged products you will require photographs to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. always within 3 days of delivery of the package.

Returns are not accepted.